Privacy Policy – 98pkr Pakistan Online Gaming Platform

1. Introduction

98pkr ("we", "us", "our") takes the privacy of every player seriously. This Privacy Policy explains how we handle personal information when you visit, register on or use the 98pkr platform – including Sports Betting, Casino, Slots, Fish Games, and all related features accessible through our website.

By creating an account or using any part of 98pkr, you confirm that you have read and understood this Privacy Policy. This policy applies to all users, including those who browse without registering. It should be read alongside our Terms and Conditions, which form part of the overall agreement between you and 98pkr.

2. Data We Collect

98pkr collects personal data only to the extent required to run your account, process transactions and maintain a safe platform. The categories of data we may hold about you are set out below.

We do not collect sensitive personal data such as biometric data, religious beliefs or political views. We do not collect full payment credentials – see the Payment Data section for details.

3. How We Collect Your Data

Your data reaches us through several channels, all of which are direct and transparent:

• Registration: When you create a 98pkr account, you provide your name, contact details and date of birth directly.
• Verification: If we request identity verification, you may submit documentation such as a CNIC copy or proof of address. This data is handled with the highest level of care.
• Transactions: When you deposit or withdraw PKR using JazzCash, Easypaisa, Raast, bank transfer or a card, the payment provider confirms the transaction to us. We receive reference data, not your full payment credentials.
• Platform use: As you navigate 98pkr, standard technical data such as your IP address, device information and session activity is logged automatically for security and performance purposes.
• Customer support: If you contact our support team via email or chat, the content of that communication is stored to allow us to resolve your query and for quality monitoring.
• Cookies and similar technologies: Our platform uses session cookies and basic analytics tools. See the Cookies section for full details.

4. How We Use Your Data

We use the data we hold about you for specific, defined purposes. We do not process your data in ways that you would not reasonably expect given the nature of an online gaming platform.

• Account management: To create, maintain and secure your 98pkr account, including login authentication and password recovery.
• Payment processing: To process deposits and withdrawals in PKR, verify your payment method and maintain accurate transaction records.
• Customer support: To respond to your queries, resolve disputes and handle complaints effectively.
• Responsible gaming: To monitor gaming patterns and apply the self-management tools you set, such as deposit limits and session reminders.
• Security and fraud prevention: To detect and prevent unauthorised account access, bonus abuse, multi-accounting and other prohibited conduct.
• Platform improvement: To analyse usage patterns and improve the platform experience, fix technical issues and optimise performance for Pakistan-based users.
• Promotions and bonuses: To determine your eligibility for offers, apply bonus credits and communicate relevant promotions to your registered contact details. You may opt out of marketing communications at any time.

5. Payment Data

All deposits and withdrawals on 98pkr are denominated in PKR. Supported payment methods include JazzCash, Easypaisa, Raast, bank transfer, and eligible debit or credit cards.

When you make a payment, the transaction is processed directly by the relevant payment provider. 98pkr does not receive or store your full card number, JazzCash PIN, Easypaisa credentials or banking login details at any point. What we do retain is:

• The payment method type (e.g. JazzCash, bank transfer)
• The masked identifier associated with the payment method (e.g. last four digits of a card, or a partial mobile number)
• Transaction reference numbers issued by the payment provider
• The PKR amount and timestamp of each transaction

This information is retained to maintain your account ledger, process withdrawal requests to your verified payment method, and investigate any transaction disputes that may arise. Withdrawal requests are only processed to a payment method registered in your own name.

6. Sharing Your Data

98pkr does not sell your personal data to any third party. We do not share your information with external marketers, data brokers or advertising networks. The only circumstances in which your data may be shared with outside parties are as follows:

• Payment providers: When processing a deposit or withdrawal, necessary transaction data is exchanged with JazzCash, Easypaisa, Raast or the relevant bank or card processor to complete the payment.
• Game content providers: Some Casino, Slots and Fish Games titles are delivered by third-party game studios. These providers may receive technical session data (such as a session token) to run the game. They do not receive your full identity or payment data.
• Internal service providers: We work with vetted technology partners who assist with platform hosting, security monitoring and customer support tooling. These partners are bound by data processing agreements and may not use your data for any purpose other than providing the contracted service.
• Legal obligations: If required by applicable law, a court order or a legitimate request from a relevant authority, we may disclose specific data as legally required. We will notify you where we are permitted to do so.

In all cases, data sharing is limited to the minimum necessary for the stated purpose.

7. Data Retention

We keep your personal data for as long as your account is active and for a defined period after closure. The retention periods we apply are based on the type of data and the reason it was collected.

• Account data (name, contact details, date of birth): Retained for the lifetime of the account and for up to 5 years after account closure for record-keeping and dispute resolution purposes.
• Transaction records: Deposit and withdrawal history in PKR is retained for a minimum of 5 years to maintain accurate account ledgers and support any payment disputes.
• Gaming activity logs: Session and betting records are retained for up to 3 years after the activity took place.
• Support communications: Records of support conversations are retained for up to 2 years after the query was resolved.
• Technical and security logs: IP logs and device data used for fraud detection are retained for up to 12 months.

Once the applicable retention period expires, data is securely deleted or anonymised. Anonymised aggregate data (with no identifying details) may be retained indefinitely for statistical analysis and platform improvement.

8. Cookies

98pkr uses a small number of cookies to keep the platform working correctly and to understand how players interact with it. We do not use third-party advertising or tracking cookies.

• Session cookies: These are temporary cookies that keep you logged in during your visit. They are deleted automatically when you close your browser.
• Preference cookies: These remember basic settings such as your preferred language or display options so you do not have to reset them each visit.
• Analytics cookies: We use basic first-party analytics to understand which features are most used, how long players stay on particular pages and where technical issues occur. This data is aggregated and not linked to individual identities.

You can control or disable cookies through your browser settings at any time. Please note that disabling session cookies will prevent you from logging in to your 98pkr account. Instructions for managing cookies vary by browser – refer to your browser's help documentation for guidance.

9. Security Measures

Protecting your account and personal data is a priority at 98pkr. We apply multiple layers of security across the platform:

• All data in transit is encrypted using 256-bit SSL/TLS protocols.
• Account passwords are stored using strong one-way hashing algorithms. We never store passwords in plain text.
• Automated systems monitor account activity for unusual login patterns, multi-accounting attempts and irregular transaction behaviour.
• Access to player data within our internal systems is restricted to staff who require it to perform their specific role.
• Regular security reviews are conducted to identify and address potential vulnerabilities.

Despite these measures, no online platform can guarantee absolute security. You play an important role in keeping your account safe: use a strong, unique password for your 98pkr account, do not share your login details with anyone, and contact us immediately if you believe your account has been accessed without your permission.

10. Your Rights Over Your Data

You have meaningful rights over the personal data that 98pkr holds about you. These rights can be exercised by contacting our support team at any time.

• Right to access: You can request a copy of the personal data we hold about you. We will provide this in a clear, readable format within a reasonable timeframe.
• Right to correction: If any of your personal data is inaccurate or out of date, you can request that we correct it. You can update basic contact details directly from your account settings.
• Right to deletion: You can request the deletion of your personal data. We will action this where we are not required to retain the data for legal, security or dispute resolution purposes.
• Right to restrict processing: In certain circumstances you may ask us to limit how we process your data while a concern is being investigated.
• Right to withdraw consent: Where we rely on your consent to process data (for example, for optional marketing messages), you may withdraw that consent at any time.

To exercise any of the above rights, contact our support team with your registered email address or mobile number so we can verify your identity before processing the request.

11. Minors

98pkr is strictly an adults-only platform. You must be at least 18 years of age to register and use any part of the service. We do not knowingly collect personal data from anyone under the age of 18.

If we become aware that an account belongs to a minor, that account will be suspended immediately and any personal data associated with it will be deleted following a review of any funds held. If you believe a minor has registered on 98pkr, please contact our support team so we can investigate and act promptly.

Parents and guardians are encouraged to use parental control tools available through internet service providers and device manufacturers to restrict access to online gaming platforms for those under 18.

12. Changes to This Privacy Policy

98pkr may update this Privacy Policy from time to time to reflect changes to our platform, new features or evolving best practices around data protection. When material changes are made, we will update the "Last Updated" date shown at the top of this page.

We recommend reviewing this page periodically. Your continued use of 98pkr following a policy update constitutes your acceptance of the revised version. If you have concerns about any change, contact our support team or close your account if you no longer wish to continue.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or wish to raise a privacy concern, please get in touch with our support team. We aim to respond to all data-related requests promptly.

• Email: [email protected]
• Help Centre: Visit our FAQ page for answers to common questions.
• Responsible Gaming: For self-management tools and gaming guidance, visit our Responsible Gaming page.

When contacting us about a data request, please include your registered mobile number or email address so we can verify your identity before taking any action on your account data.